How can we help?
The screws won't install,what happened?
Each screw installs differently. Please make sure to use the correct screws in each location.
What should I do if the door lock cannot be opened when there is no power?
You can use a power bank to charge the door lock in an emergency (there is an emergency charging port at the bottom of the door lock). The emergency charging port can only be used for short periods of time.
You could delete the codes & fingerprint via App
Our door lock will automatically recognize the direction of opening the door after being powered on. You can restore the factory settings to make the latch work properly.
How to delete the user codes or fingerprint?
You could delete the codes & fingerprint via App
How to solve the situation where all fingerprints can be unlocked?
In the initial state, all user fingerprints can be locked. This situation can be avoided after setting up an administrator. After installing the lock, the corresponding administrator password and fingerprint must be set.